If you purchased a London Johnson product at a retail store or a website other than contact the original seller for information on their return policy. If you are unable to exchange a product at the original place of purchase and if the product is still under warranty, contact us at   

For products purchased directly at email us at  Please include your name, email address and tell us how we can help you. 

If you have product or warranty questions please email us at




All London Johnson products have a 90 day - 1 year limited warranty depending on the product.  Consult the owner’s manual for warranty length.  The products are warranted to the original purchaser that the product will be free from defects in materials and workmanship for a period of 90 days - 1 year (depending on the product) from the date of purchase. Warranties implied by law are subject to the same time period limitation.  Some states do not allow limitations on how long an implied warranty lasts, so this time limitation may not apply to you. The Company’s obligations are limited to replacement of the product and do not include any liability for damages for claims because of accidents, negligence, misuse, alteration, or improper installation.  This warranty does not cover product purchased, serviced or otherwise used outside the United States. This warranty is not transferable.  This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state.