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Help & Frequently Asked Questions

 

Ordering

What are my payment options?

London Johnson accepts Visa, Mastercard, American Express and Discover credit card payments. For your convenience, we also accept payment via PayPal and Pay with Amazon.

Do you ship internationally?

No.  Currently, we only ship within the United States.

Are online transactions secure?

London Johnson assures that all transactions conducted online are completely secure. Our website uses secure socket layer (SSL) certification. We use strong security measures to prevent the loss, misuse and alteration of your information once it is in our records.

What is London Johnson’s product availability?

We stock all of our items, so they ship within 1 business day.

Will I receive an email confirmation of my order and tracking information?

You will receive an email notification immediately following your order. You will then receive another notification once your product has shipped with the tracking information. 

 

Shipping & Fulfillment

What are London Johnson’s shipping methods?

All of our order ship via FedEx SmartPost (FedEx Ground).  Express shipping is not currently available.

How long does it take to receive products?

Seven to ten days.

Do you accept rush orders?

No, we do not accept rush orders.

  

Returns & Exchanges

What is your refund policy?

Click here to see our refund policy.

How do I change or cancel my order?

You may change or cancel your order as long as the order has not been processed and shipped by contacting us at shop@londonjohnson.com.

 

Security & Privacy Policy

What is London Johnson’s privacy policy?

Click here to see our privacy policy.

 

About London Johnson

Where is London Johnson located?

London Johnson is located in Fishersville, Virginia. 

How did London Johnson get started?

Click here to see how London Johnson got started.

 

Contacting London Johnson

How do I provide general feedback?

We would love to hear from you! In fact, we are known to give out discount coupons to those who provide us with information on their experiences with our products. Email us at shop@londonjohnson.com.